Privacy Policy

Last updated: September 10, 2026

This Privacy Policy describes how Numb My Thumb® (the “Site”, “we”, “us”, or “our”) collects, uses, stores and discloses your personal information when you visit, use our services, purchase products from numbmythumb.com.au (the “Site”), subscribe to our communications, or otherwise communicate with us regarding the Site and our products (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” means you as the user of our Services, whether you are a customer, website visitor, subscriber, or another individual whose information we collect in connection with our Services.

Please read this Privacy Policy carefully. By using or accessing our Site and Services, you acknowledge that you have read and understood how we collect, use and disclose your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or applicable legal and regulatory requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to remain informed about how we handle your personal information.

How We Collect and Use Your Personal Information

We collect personal information about you from different sources depending on how you interact with our Site and Services.

We may use the information we collect to:

• Provide and fulfil orders for our products
• Process payments and transactions
• Arrange delivery and shipping
• Communicate with you about your orders or enquiries
• Provide customer support
• Improve our products, website and Services
• Send marketing communications where permitted
• Prevent fraud, misuse or unlawful activity
• Maintain the security of our Site and Services
• Comply with applicable legal and regulatory obligations
• Protect our rights, property and customers

What Personal Information We Collect

The type of personal information we collect depends on how you interact with our Site.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to our emails, or otherwise interact with our Services, you may provide information including:

• Contact details, such as your name, email address, telephone number and delivery address.

• Order information, such as products purchased, billing address, shipping address, payment confirmation and transaction details.

• Account information, where applicable, such as your account details and information used to maintain account security.

• Customer support information, including information you provide when contacting us with questions, feedback, complaints or other enquiries.

• Marketing information, such as your email address when you subscribe to our newsletter or promotional communications.

You may choose not to provide certain information. However, some information may be necessary for us to process an order, provide a Service or respond to your request.

Information We Collect Automatically

When you visit or use our Site, we may automatically collect certain information about your interaction with the Site.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Network information
• Pages visited
• Products viewed
• Links or advertisements interacted with
• Date and time of visits
• Website usage and interaction information
• Other technical information relating to your use of the Site

We may collect this information using cookies, pixels, analytics tools and similar technologies.

Information We Receive from Third Parties

We may receive information from third parties that support the operation of our business and Services.

These may include:

• Payment processors and payment service providers
• Website and ecommerce service providers
• Shipping and fulfilment providers
• Analytics and advertising providers
• Customer support and communication platforms
• Other service providers who assist us in operating our business

Where third parties process information on our behalf, we expect them to handle that information in accordance with applicable privacy and data protection requirements.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to process and fulfil orders, arrange shipping and delivery, process payments, communicate with you about purchases, handle returns or other customer service matters, and provide other Services you request.

Customer Support

We may use your information to respond to enquiries, provide assistance, resolve complaints and communicate with you regarding your interactions with Numb My Thumb.

Marketing and Advertising

Where permitted by applicable law, we may use your information to send promotional emails, special offers, discounts and other marketing communications.

You can unsubscribe from promotional communications at any time by using the unsubscribe option included in our marketing emails or by contacting us.

Website Improvement and Analytics

We may use information about how visitors interact with our Site to understand customer behaviour, improve website functionality, improve our products and Services, and provide a better customer experience.

Security and Fraud Prevention

We may use personal information to detect, investigate and prevent fraudulent, illegal, malicious or unauthorised activity.

We may also use information to protect our Site, business, customers and other users.

Legal and Regulatory Compliance

We may collect, use or disclose personal information where reasonably necessary to comply with applicable laws, regulations, legal processes or lawful requests.

Cookies

Like many websites, Numb My Thumb may use cookies and similar technologies.

Cookies may help us:

• Remember your preferences
• Keep your shopping experience functioning correctly
• Understand how visitors use our Site
• Analyse website performance
• Improve our Services
• Support marketing and advertising activities

Most web browsers allow you to control cookies through your browser settings.

Please note that disabling or blocking certain cookies may affect the functionality of our Site and may prevent some features from operating correctly.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business, provide our Services, fulfil orders or comply with applicable law.

This may include sharing information with:

• Payment processors and payment service providers
• Shipping and delivery providers
• Website and ecommerce service providers
• IT and technology providers
• Analytics and data service providers
• Customer support providers
• Marketing and advertising partners
• Professional advisers and business service providers
• Government agencies, regulators or law enforcement where legally required
• Other parties where you have requested or authorised us to disclose the information

We do not sell your personal information simply as part of providing our Services.

Payment Information

Payments made through our Site may be processed by third-party payment providers.

We may not directly store your complete payment card details. Payment providers may collect and process payment information in accordance with their own privacy policies and applicable security requirements.

You should review the privacy policy of the payment provider used for your transaction where appropriate.

Order and Delivery Information

To fulfil your order, we may provide relevant information such as your name, delivery address, telephone number and order details to shipping, fulfilment and delivery providers.

This information is used to process and deliver your order and provide related customer service.

User Generated Content

If our Services allow you to submit product reviews, testimonials, photographs or other content, any information you voluntarily make publicly available may be visible to other users or members of the public.

Please consider carefully what personal information you include in publicly accessible content.

We cannot control how third parties may use information that you voluntarily make public.

Third Party Websites and Links

Our Site may contain links to websites, platforms or services operated by third parties.

If you follow a link to a third-party website, that website will have its own privacy policy and terms of use.

We are not responsible for the privacy practices, security, content or policies of third-party websites that we do not control.

We encourage you to review the privacy policy of any third-party website before providing personal information.

Children’s Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate steps to address the situation.

Security and Retention of Your Information

We take reasonable steps to protect personal information against unauthorised access, misuse, loss, interference, modification or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes and enforce our agreements.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights in relation to your personal information, including:

• Right to Access: You may request access to personal information we hold about you.

• Right to Correction: You may request that inaccurate or incomplete information be corrected.

• Right to Deletion: In certain circumstances, you may request that personal information be deleted.

• Right to Restrict Processing: In certain circumstances, you may request that we restrict how we process your personal information.

• Right to Withdraw Consent: Where we rely on your consent, you may withdraw that consent.

• Right to Opt Out of Marketing: You may unsubscribe from promotional communications at any time.

These rights are subject to applicable laws and may not apply in every circumstance.

We may need to verify your identity before processing certain privacy requests.

Managing Marketing Communications

If you have subscribed to receive promotional emails from Numb My Thumb, you can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

Even if you opt out of marketing communications, we may still contact you with important non-promotional information relating to your orders, purchases, account, transactions, security or other Services.

Complaints

If you have a concern or complaint about how we handle your personal information, please contact us.

We will review your complaint and take reasonable steps to address the matter.

If you are not satisfied with our response, you may have the right to contact the relevant privacy or data protection authority applicable to your circumstances.

International Disclosure and Transfers

Depending on the service providers we use to operate our business, your personal information may be stored or processed outside Australia.

Where information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable privacy laws.

Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, or have a complaint about our handling of your personal information, please contact Numb My Thumb through the contact details provided on our website.

Numb My Thumb®
Website: numbmythumb.com.au

We will endeavour to respond to privacy enquiries within a reasonable timeframe and in accordance with applicable law.